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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF SERVICE ("T&C") BEFORE USING THE WEBSITE

A. DEFINITIONS

Capitalized terms appearing in this T&C shall have the meaning as stated below:

"Client" or "You", including its grammatical variations, means any natural person using the Services as defined below.

"Client Data" means and includes the details provided by You at the time of the creation of the Website user account and any proof of compliance such as scanned copies of forms, internal memos, statutory documents, reports, filings, applications, notices, etc. submitted by You through Website (defined below).

"Privacy Policy" means the privacy policy available at www.mindcura.in/privacy;

"Website" means www.mindcura.in, which is a web-based proprietary service platform of Latta Jain

"Mindcura" or 'We', 'Us', 'Company', and 'Our' means VIRZEN WELLNESS PRIVATE LIMITED, having its registered office at 14-a, dda flats, taimur enclave, Delhi-110065 and includes its authorized employees, and affiliates.

"Services" shall mean providing psychological counselling services to the Client/ User for any challenges or issues the Client/User may be facing in their lives. Services shall not include providing psychological counselling to Users with psychotic disorders or Clients/ Users with suicidal tendencies.

Where Mindcura provides You with lists and/or profile previews of Counsellors based on information that You provide to the Website's search features (such as area of speciality and geographical location); the same shall not fall within the scope of Services.

B. INTERPRETATIONS

These T&C, and the Privacy Policy together with any other policies which may be applicable to specific portions of the Website and any disclaimers which may be present on the Website are referred to as "Agreement".

If You are accessing Mindcura through a mobile application, then this Agreement will continue to apply to such use. In addition, there may be additional terms (such as the terms imposed by mobile application stores) that will govern the use of the mobile application. In such case, the term 'Website' will be deemed to refer to the Mindcura mobile application.

Services means services offered through this Website and available only in India.

1. THE WEBSITE

1.1. Users: The Website is accessible by anyone. It has been set up to provide Services to Registered Users. "Registered Users" are users who have registered themselves on the Website and an account has been created basis such information. Such users will have a specific user id and password for logging into their account and receiving Services. "Non-Registered Users" are users who are not registered with the Website but may access information on the Website. Certain features of the Website are available to Registered Users only.

1.2. Features of the Website: The Website offers the following features:
a) For Registered Users:
i. Platform for obtaining generic and preliminary information about Us and seeking help from counsellors by asking questions pertaining to emotional wellness.
ii. Platform for viewing generic and preliminary information on questions submitted by other Registered Users: You may access the information provided by a counsellor to questions submitted by other Registered Users on the Website.
iii. Platform to schedule an in-person appointment with the Counsellor: You may use the Website to schedule an in-person appointment with Counsellor at the Counsellor's premises.
iv. Platform to interact with Counsellor privately: You may interact with a Counsellor privately on the chat feature available on the Website or via phone.
v. Platform to pay Counsellor for non-website interaction: You may make use of the Website solely for the purpose of paying a Counsellor for a non-Website/offline interaction with such Counsellor after paying Mindcura internet handling fee.
b) For Non-Registered Users:
i. Access to Counsellor Profiles: Depending on the extent of information shared by counsellors at the time of registering with the Website, the Counsellors' profile containing their name, qualification, experience, specialization, consultant fees, personal statement, education, professional memberships etc. can be accessed by You. The Website offers various search features to aid You in accessing Counsellor profiles.
ii. Access to Counsellor (Availability for in-person appointment): Based on information communicated by the Counsellor, the Website shows indicative appointment slots available for in-person consultation at the Counsellor's premises.
c) For Counsellors:
i. Platform to publish profile: You may upload your profile containing your name, qualification, experience, specialization, consultation fees, personal statement, education, professional memberships etc. on the Website. Your profile is accessible to all Registered as well as Non-Registered Users.
ii. Platform for private interaction: You may use the Website for private interaction with Registered Users. In the course of the private interaction, you can exchange texts, images, and videos over the chat feature of the platform and communicate through other means provided by Mindcura such as calls.
iii. Platform to receive consultation fees for non-website interaction: You may use the Website to receive fees for your interactions with Registered User outside the Website / offline.
iv. Platform to provide information on emotional well-being-related questions submitted by Registered Users: You may provide your preliminary and generic information to questions submitted by Registered Users.
v. Platform to publish Counsellor-contributed information and education material: You may contribute emotional well-being-related information and education material which Mindcura may, with or without modification, in its sole discretion, publish on the Website.

1.3. Types of content on the Website:
The various types of content available on the Website may be categorized as follows:
1.3.1. Content provided by Registered Users including questions provided by Registered Users and interactions in the course of private interactions with Counsellors ("User Content")
1.3.2. Content provided by the Counsellor including emotional well-being-related information and educational material; and information provided by way of responses to questions raised by Registered Users or in the course of private interactions with Registered Users ("Counsellor Content");
1.3.4. Content that Mindcura (through itself or its contractors) has generated or procured for the Website ("Mindcura Content");

2. USE OF THE SITE

2.1. Use by all Users (Registered, Non-Registered User)
2.1.1. You will use the Website and the features provided by the Website only in relation to and in compliance with all applicable Indian laws. You will ensure that all the information you supply to us through the Website, or in relation to the Website, is true, accurate, current, complete and non-misleading. You will not use our website to copy, store, host, transmit, send, use, publish or distribute any material that consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You will not access or otherwise interact with our website using any robot, spider or other automated means. You will not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to the Website without our express written consent. You will not use this Website or any feature provided by the Website for any purposes not intended under this Agreement. However, You may view pages from the Website on a web browser, download pages from the Website for caching in a web browser, print pages from the Website, stream audio and video files which may be hosted on the Website and also use our Website services by means of your web browser.
2.1.2. You will not deliberately use the Website in any way that is unlawful or harms Mindcura, its directors, employees, affiliates, distributors, partners, service providers and/or any User and/or data or content on the Website. Further, except as expressly permitted by Us or through the other provisions of the Agreement, you shall not download any material from the Website or save any such material on your computer. You may only use the Website for your own personal or business purposes (depending on whether you are a Registered User or Counsellor), and you must not use the Website for any other purposes. You must not edit or otherwise modify any material on the Website. Unless you own or control the relevant rights in the material, you must not republish material from the Website (including republication on another Website); or sell, rent or sub-license material from the Website; exploit material from our website for a commercial purpose; or redistribute material from our website. Notwithstanding anything mentioned above, you may re-distribute our newsletter in print and in electronic form to any person. Mindcura reserves the right to restrict access to areas of the Website, or the whole Website, at its discretion; You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the Website.
2.1.3. You understand that as part of Your registration process as well as in the course of Your use of the Website, You may receive SMS messages from Mindcura on Your registered mobile number. These messages will relate to Your registration, transactions that You carry out through the Website and any such information found suitable of Your attention by Mindcura. Please note that Mindcura will send these SMS messages only to the mobile number that You provide on the Website. It is Your responsibility to ensure that You provide the correct number for the transaction You wish to enter into. Further, Mindcura may also send notifications and reminders to You with respect to appointments scheduled by You for the features that You may be using on the Website. You hereby consent to receive such messages from Mindcura.
2.1.4. By using the website and/or registering yourself at Mindcura, you authorize us to contact you via email phone call or SMS and offer you services for the product you have opted for, imparting product knowledge, offer promotional offers running on the website, for which reasons, personally identifiable information may be collected as detailed below irrespective of the fact that you have registered yourself under DND or DNC or NCPR service, you still authorize us to call You from Mindcura & associate partners for the above-mentioned purposes till 45 days of your engagement with us.
2.2. Use by Registered User:
2.2.1. You acknowledge that this Website is an informative platform only. Mindcura and the Website are not in the business of providing psychiatric care or provide intervention for mental illness including but not limited to suicidal thoughts, severe depression and other mental disorders.
2.2.2. We encourage You to independently verify any information You see on the Website including information provided by a Counsellor. You will use the Website and the features provided by the Website only in relation to and in compliance with all applicable Indian laws. You will not use this Website or any feature provided by the Website for any purposes not intended under this Agreement.
2.2.3. The Website allows You to select and schedule appointments with Counsellors. In doing so, Mindcura can help by providing You with lists and/or profile previews of Counsellors who may be suitable to deliver the emotional well-being care that you are seeking, based on information that you provide to Mindcura (such as area of specialty and geographical location).
2.2.4. Please note that Mindcura (i) does not recommend or endorse any Counsellors mentioned on the Website, and (ii) does not make any representations or warranties with respect to Counsellors or the quality of the emotional well-being care they may provide, and (iii) does not grade counsellors.
2.2.5. You will obtain all relevant consents and approvals prior to posting or providing any User Content.
2.2.6. You may schedule an appointment on the Website for Your family members and friends. However, please note that you will be solely responsible for any activity that is undertaken through his/her account on behalf of his/her family members and friends.
2.2.8. Mindcura will levy an advance internet handling fee for each private interaction that you have with any Counsellor through the Website. Mindcura will also collect the consultation fee payable to the Counsellor in advance.
2.3. Use by Non-Registered User:
2.3.1. Mindcura will provide You with lists and/or profile previews of Counsellors based on information that You provide to the Website's search features (such as area of specialty and geographical location). Please note that Mindcura (i) does not recommend or endorse any Counsellors mentioned on the Website; and (ii) does not make any representations or warranties with respect to these Counsellors or the quality of the emotional well-being care services they may provide
2.4 Discount codes provided to new and returning users will have one-time applicability unless otherwise specified by Mindcura.

3. ROLE OF Mindcura

3.1. Mindcura's role is limited to providing a platform for a) hosting and publishing User Content and Counsellor Content b) Registered Users to raise emotional well being related questions and Counsellor to provide preliminary and generic information to the questions c) private interaction between Registered User and Counsellor d) finding Counsellors based on Registered User's inputs and Counsellor profiles created by Counsellors themselves and f) facilitating collection and disbursal of consultation and service fees for Counsellors. To the extent that the Website and the information and services on the Website are provided free of charge, Mindcura will not be liable for any loss or damage of any nature. Mindcura will not be liable to you in respect of any losses arising out of any event or events beyond Our reasonable control. Mindcura will not be liable to You in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill. Mindcura will not be liable to you in respect of any special, indirect or consequential loss or damage.
3.2. Mindcura role is that of an 'intermediary' as defined under the Information Technology Act, 2000 and the rules thereunder. Being an intermediary, Mindcura has no responsibility and/ or liability in respect of the content and transactions on the Website including any User Content or Counsellor Content information provided by Counsellors, interactions between Counsellors on the one hand and Users on the other hand.
3.3. Mindcura does not have the obligation to pre-screen or monitor User Content or Counsellor Content at any time. However Mindcura may elect to monitor any User Content or Counsellor Content and remove any User Content and Counsellor Content from the Website if Mindcura determines in its sole discretion that such User Content and/or Counsellor Content is in violation of this Agreement or any applicable law and best practices. Where Mindcura removes any User Content or Counsellor Content from the Website, Mindcura will make reasonable efforts to inform the User or Counsellor who had posted such User Content or Counsellor Content respectively. Such actions do not in manner negate or dilute Mindcura position as an intermediary or impose any liability on Mindcura with respect to User Content and/or Counsellor Content.
3.4. If Mindcura suspects any illegal, wrongful or fraudulent activity on the Website by any Registered User or Counsellor, notwithstanding any other rights Mindcura may have, Mindcura reserves the right to inform the relevant government or law enforcement authorities. Mindcura will cooperate in all investigative procedures or requests for access/ information initiated by any such government or law enforcement authorities.
3.5. Mindcura does not endorse or influence control over any particular branch of medicine, theory, opinion, viewpoint or position on any topic.
3.6. Mindcura is not in the business of providing psychiatric care or treatment for severe mental illnesses including but not limited suicidal thoughts. We reserve the right to decline services where we think that psychiatric care is a must.
3.7. The advice or information provided by counsellors via the website is provided for informational purposes only and cannot be considered a substitute for examination by a doctor or other mental health professional. You are advised strongly against relying solely on, or making decisions based solely on advice provided by any counsellor.
3.8. Mindcura disclaims any and all liability for any consultation and therapy services rendered by a Counsellor to you through the Website. You further acknowledge and agree that you take full responsibility for the decision to access an Expert through the Website and to continue to interact with such individual(s), and that the role of Mindcura is strictly limited to providing access to such Counsellors to you.
3.9. The website is not a suicide helpline platform. If you are considering or contemplating suicide or feel that you are a danger to yourself or to others, you may discontinue use of the services immediately at your discretion and please notify appropriate police or emergency medical personnel. You may find contacts of such emergency services here or with your counsellor.
3.10. We reserve the right to make changes to these Terms at any time. Any such modifications will become effective immediately upon posting to the Website and your continued use of the Website, and/or the Services constitutes your agreement to such modifications. You agree to periodically review the current version of these Terms of Use as posted on the Website.

4. LINKS TO THIRD PARTY WEBSITES

4.1. You may be provided with links on the Website that direct You to third-party websites/applications/content or service providers, including advertisers and e-commerce websites (collectively "Third Party Websites").
4.3. Mindcura does not endorse any Third Party Websites that You may be directed to from the Website.
4.2. Links to such Third Party Websites are provided for Your convenience only. Please exercise Your independent judgment and prudence when visiting / using any Third Party Websites via a link available on the Website. Should You decide to click on the links to visit such Third third-party website, You may do so out of Your own volition. Your usage of such Third Party Websites and all content available on such Third Party Websites is subject to the terms of use of the respective Third Party Website and Mindcura will not be responsible for Your use of any Third Party Websites.

5. PROPRIETARY RIGHTS

5.1. Mindcura respects the intellectual property rights of others, and We expect the same from You. The Website, User Content, Counsellor Content and Mindcura Content are protected by applicable intellectual property laws.
5.2. Mindcura Rights to the Website and Mindcura Content:
5.2.1. All intellectual property in and to the Website, any software, techniques and processes used in connection with the Website, belongs exclusively to Mindcura or its licensors. Through Your use of the Website, by no means are any rights impliedly or expressly granted by Mindcura to You in respect of such works.
5.2.2. Mindcura and/or its licensors assert all proprietary rights in and to all names and trademarks contained on the Website. Notwithstanding the generality of the foregoing, the name, "Mindcura" is the trademark and copyright (or any other intellectual property right) of Mindcura and/or its licensors. Any use of the Mindcura trademarks or copyright, unless otherwise authorized in a written agreement, will constitute an infringement upon the trademark and copyright (or any other such intellectual property right) of Mindcura and may be actionable under the applicable laws.
5.2.3. Except as stated otherwise in this Agreement all Mindcura Content (including all intellectual property rights to such content) is owned exclusively by Mindcura and/or its licensors.
5.2.4. When You use the Website in accordance with this Agreement, a limited royalty-free right is granted to You by Mindcura to use Mindcura Content for personal and non-commercial use in India for the time that You are either a Registered User or a Counsellor or for the time that You make use of the Website, whichever is less.
5.2.5. Unless explicitly stated herein, nothing in this Agreement shall be construed as conferring on You any license to intellectual property rights, whether by estoppel, implication, or otherwise.
5.2.6. Unless expressly authorized by Mindcura, You agree not to reproduce, modify, sell, distribute, mirror, frame, republish, download, transmit, or create derivative works of the Mindcura Content, in whole or in part, by any means. You must not remove or modify any copyright or trademark notice, or other notice of ownership.
5.3. Rights in User Content:
5.3.1. You agree that You are the owner of all rights (including all intellectual property rights) in the User Content (in case You are a Registered User) or Counsellor Content (in case You are a Counsellor) that You post on the Website or provide to Mindcura.
5.3.2. You hereby grant Mindcura a perpetual, non-revocable, worldwide, royalty-free license to make use of such User Content (in case You are a Registered User) including the right to copy, distribute, display, reproduce, modify, adapt, the User Content and create derivate works of the User Content for promotional purposes.

6. PERSONAL INFORMATION

6.1.1. We may collect your personal information from You when You use the Website and or the features provided by the Website.
6.1.2. Our Privacy Policy available at www.Mindcura.com/privacy sets out Our policy with respect to the collection, storage, use, transfer and protection of any such personal information.
6.1.3. When You click on the 'I accept' or 'I agree' tab at the time of registering or otherwise provide Your personal information, You specifically consent to Our Privacy Policy.
6.1.4. You understand that Mindcura cannot guarantee that unauthorized third parties will never be able to defeat and breach our security measures and checks. You acknowledge that you provide your personal information at your own risk.

7. DISCLAIMERS

7.1. Interaction with Counsellor on the Website:
7.1.1. You understand and agree that any interactions and associated issues with the Counsellor(s) on the Website, is strictly between You and the Counsellor(s). You shall not hold Mindcura responsible for any such interactions and associated issues. Mindcura is not involved in providing any emotional wellbeing care or medical advice or diagnosis and hence is not responsible for any outcome between You and the Counsellor You interact with. If You decide to engage with a Counsellor to provide medical services to You, You do so at Your own risk.
7.1.2. The results of any search You perform on the Website for Counsellors, or provision of access to any Counsellor on the basis of Your specific request, should not be construed as endorsement by this Website of any such particular Counsellor. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise of the Counsellor. The search results are based on an object computer algorithm.
7.1.3. Mindcura shall not be responsible for any breach of service or service deficiency by any Counsellor.
7.1.4. We can neither assure that all transactions on the Website will be completed nor do We guarantee the ability or intent of the Counsellor to fulfill his/her obligations in any transaction. We advise You to perform Your own investigation prior to selecting a Counsellor.
7.3. Clinical Support Information: We may listen to and provide information to assist you in coping with an emotional problem. This may include general and emotional well being-care related information and resources. The information and materials available through the Website are for informational and educational purposes only and are not intended to constitute professional advice, diagnosis or treatment, or to substitute professional judgment. Information that may be placed on the Website by third parties, including Counsellor Content is beyond Our control. We are not responsible for the accuracy or completeness of information available from or through Our Website. You assume full risk and responsibility for the use of information You obtain from or through this site, and You agree that Mindcura is not responsible or liable for any claim, loss, or liability arising from the use of the information. We do not recommend or endorse any Counsellor, emotional well being-related products, items or services, and the appearance of materials on the Website relating to any such products, items or services is not an endorsement or recommendation of them. We make no guarantees, representations or warranties, whether expressed or implied, with respect to information provided on the website.
7.4. Information regarding Counsellor: Information regarding Counsellor found on the Website is intended for general reference purposes only. Such information found on the Website is mainly self-reported by the Counsellor. Such information often changes frequently and may become out of date or inaccurate. Neither the Website nor Mindcura provides any advice or qualification certification about any particular Counsellor. You are encouraged to independently verify any such information You see on the Website with respect to a Counsellor that You seek to make an appointment with.
7.5. No Professional Relationship: Please note that some of the content including text, data, graphics, images, information, suggestions, guidance, and other material that may be available on the Website (including information provided in direct response to Your questions or postings) may be provided by Counsellors. The provision of such content to You by Mindcura does not constitute delivery of emotional well being care or diagnostic services to You and does not create a professional relationship between Mindcura and You.
7.6. No Medical Advice Provided: The content provided by the Website, either by Mindcura or by Counsellor, should not be construed under any circumstances to be an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified practitioner.
If You rely on any of the Information provided by the Website, You do so solely at Your own risk. The Information that You obtain or receive from Mindcura, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Website is for informational and scheduling purposes only. In no event shall We be liable to You or anyone else for any decision made or action taken by You in reliance on such information. 7.7. Non-substitution of professional medical advice: The Information provided on the Website and in any other communications from or provided through Mindcura is not intended as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. Do not disregard, avoid or delay obtaining medical advice from a qualified emotional well being care professional because of advice that You may have obtained through the Website. Your use of Information provided on the Website is solely at Your own risk. Nothing stated or posted on the Website or available through any Services is intended to be, and must not be taken to be, the practice of medicine or the provision of medical care. You acknowledge and confirm that Mindcura shall not be responsible for Your treatment or be treated as a emotional well being care provider on account of collection of the consultation fees for private consultation by Counsellor, for any reason whatsoever.
7.8. Mindcura disclaims any representation and/or warranty for the security, reliability, quality, timeliness, and performance of (i) the website and its features; (ii) Counsellor who responds to question of a registered user or who interacts privately with a registered user; (iii) any information, content or advice available on or received through the website (iv) access to or alteration of user content or Counsellor content (v) transmissions or data and any other matter relating to the website and / or services.
7.9. Mindcura makes no warranty or representation that any errors in the website will be corrected except as required by law.
7.10. Mindcura assumes no responsibility and/or liability with respect to any user content, or counsellor content (as applicable) which you may post on the website and you are solely responsible for such user content posted on the site.
7.11. You agree that the open and real-time nature of the platform makes it impossible for Mindcura to vouch for the validity, authenticity and honesty of user content or counsellor content. Mindcura is not responsible for any user content or Counsellor content on the site, or for the consequences of you reading or relying on such content.
7.12. The site is provided on a "as is" and "as available" basis. Neither Mindcura nor any third party service providers are liable for any technical or other operational difficulties or problems which may result in loss of your data, personalization settings or other interruptions in the features offered on the website. Neither Mindcura nor any third party is liable for the deletion, loss, mis-delivery, timeliness or failure to store or transmit any User content, Mindcura content or your personalization settings.
7.13. Mindcura does not provide any guarantee and shall not be held liable or responsible for the failure to send sms or other notifications or reminders to you as a feature of the website.
7.14. Neither the Counsellors, nor Mindcura shall be responsible or liable for any breach or loss of data including personal information caused due to events beyond the control of Counsellors / Mindcura or due to technical reasons or third party actions.
7.15. Mindcura only provides counselling services on this platform. Any direct interactions will not be maintainable as a service provided by us. In case of inappropriate behaviour by either party, We will not be liable in any form. Involved parties alone and not us will be responsible for any legal consequences arising out of such interactions.
7.16. Both parties have the option to report inappropriate behaviour on the website to Mindcura, and any dispute decision decided by Bettelyf in this regard will be final.

8. LIMITATION OF LIABILITY

8.1. To the fullest extent permitted by law, in no event will Mindcura or its affiliates be liable for any direct, indirect, special, incidental, punitive, exemplary or consequential damages (including, without limitation, loss of business, revenue, profits, goodwill), whether or not Mindcura has been warned of the possibility of such damages or could have reasonably foreseen such damages. Notwithstanding anything to the contrary in this Agreement, Mindcura liability under this Agreement shall be limited to the amount of payments received from You for the Services and shall be governed by the Refund Policy.

9. REPRESENTATION AND WARRANTIES

By Using This Website You Represent And Warrant That:
9.1. You are at least 18 years of age and that Your use of the Website shall not violate any applicable law or regulation;
9.2. All registration information You submit is truthful and accurate and that You agree to maintain the accuracy of such information;
9.3. You as a Registered or Non-Registered User will use the Website solely for Your personal and non-commercial use. Any use of this Website or its content other than for personal purposes is prohibited.
9.4. Your use of this Website shall be subjected to the following restrictions:
9.4.1. You will not delete or modify any content of the Website including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that You do not own or have express permission to modify;
9.4.2. You will not decompile, reverse engineer, or disassemble the content, or
9.4.3. You will not remove any copyright, trademark registration, or other proprietary notices from the Website. You further agree not to access or use this Website in any manner that may be harmful to the operation of this Website or its content.
9.5. You will not use the Website and / or services in any way that is unlawful, or harms the Company or any other person or entity, as determined in the Company's sole discretion.
9.6. You will not engage in any form of antisocial, disrupting, or destructive acts, including "flaming", "spamming", "flooding", "trolling", "phishing" and "griefing" as those terms are commonly understood and used on the Internet.
9.7. You will not host, display, upload, modify, publish, transmit, update or share any information that
(a) belongs to another person and to which the user does not have any right to;
(b) is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
(c) harm minors in any way;
(d) infringes any patent, trademark, copyright or other proprietary rights(s), violates any law for the time being in force;
(f) deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
(g) impersonate another person;
(h) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
(i) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

10. INDEMNIFICATION

10.1. You hereby indemnify, defend, and hold Mindcura, the Mindcura distributors, agents, representatives and other authorized users (Registered and Non-Registered Users, Counsellors), and each of the foregoing entities' respective resellers, distributors, service providers and suppliers, and all of the foregoing entities' respective officers, directors, owners, employees, agents, representatives, harmless from and against any and all losses, damages, liabilities and costs arising from (i)Your use of the Website (ii) Your breach of provisions of this Agreement and (iii) any negligent or intentional wrongdoing on Your part.

11. TERMINATION

11.1. Mindcura reserves the right, in the event it finds out in its sole discretion that You breached the Agreement, to suspend and / or terminate Your user account and/or access to the Website by blocking Your IP address or email id with or without notice to You. Any suspected illegal, fraudulent or abusive activity may be grounds for suspending and / or terminating Your user account and/or Your access to the Website. Upon suspension or termination, Your right to use the features on the Website shall immediately cease and the Company reserves the right to remove or delete Your information that is available with the Company, including but not limited to login and account information.
11.2. Upon user account termination or suspension, regardless of the reasons therefore, Your right to use the Website, User Content, Counsellor Content or Mindcura Content immediately ceases, and You acknowledge and agree that We may immediately deactivate or delete Your account and all related information and files in Your account and/or bar any further access to such files or this site. Mindcura shall not be liable to You or any third party for any claims or damages arising out of any termination or suspension of Your user account or any other actions taken by Us in connection with such account termination or suspension.

12. GOVERNING LAW AND JURISDICTION

The interpretation of this Agreement and the resolution of any disputes arising under this Agreement shall be governed by the laws of India,. and the courts at Delhi, India shall have exclusive jurisdiction.

13. MODIFICATIONS

13.1. Mindcura reserves the right to modify any part of the Agreement at any time without giving You prior notice.
13.2. When We update the Agreement, the next time You visit the Website, the Website will provide a message to you (which may be sent by e-mail if You have provided Your e-mail Id) which will intimate You of the amendments. You do not agree to the amendments; please do not use the Website any further.

14. ARBITRATION

14.1. Any dispute, claim or controversy arising out of or relating to this notice or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this Agreement to arbitrate, or to Your use of the Website or its features or the information to which it gives access, shall be determined by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. Mindcura shall appoint a sole arbitrator. The arbitration award shall be final and binding on the You and Mindcura. The arbitrator shall have no authority to award punitive, consequential or other damages beyond the prevailing partys actual damages (other than reasonable attorney's fees and other costs of arbitration). Subject to the above, You and Mindcura shall be subject to the exclusive jurisdiction of the Courts in Delhi. All proceedings of such arbitration, including, without limitation, any awards, shall be in the English language. The award shall be final and binding on the Parties. You agree that arbitration will be the exclusive forum for adjudication of the dispute, provided that such demand precedes the filing of a complaint in any court of competent jurisdiction.
14.2. The Parties shall have the right to apply to a court of competent jurisdiction to obtain interim injunctive relief in respect of any dispute, pending resolution of such dispute in accordance with the Agreement.

15. GENERAL PROVISIONS

15.1. Severability: If any provision of this Agreement is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from the Agreement and the remainder of the Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event the Agreement shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.
15.2. Notices: All notices and other communications required or permitted hereunder to be given to a Party shall be in writing, in the English language, and shall be sent by facsimile, e-mail, or mailed by prepaid internationally-recognized courier, or otherwise delivered by hand or by messenger, addressed to such Party's address as set forth below or at such other address as the Party shall have furnished to the other Party in writing in accordance with this provision:
If to Mindcura:
Mindcura

14-a, DDA Flats, Taimur Enclave, New Friends Colony, New Delhi-110065
At the email address provided by You to us when You registered as a Mindcura User.
15.3. Waiver: No term of the Agreement shall be deemed waived and no breach excused, unless such waiver or consent shall be in writing and signed by the Party claimed to have waived or consented. Any consent by any Party to, or waiver of a breach by the other, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.
15.4. Complete Understanding: The Agreement contains the entire understanding of the Parties, and there are no other written or oral understandings or promises between the Parties with respect to the subject matter of the Agreement other than those contained or referenced in the Agreement.
15.5. Force Majeure: Mindcura shall not be liable for any downtime or delay or unavailability of the Website caused by circumstances beyond Mindcura reasonable control, including without limitation, acts of God, acts of government, floods, fires, earthquakes, civil unrest, acts of terror, strikes or other labour problems, internet service provider failures or delays, or denial of service attacks.
15.6. Advice of Counsel: Each Party acknowledges:
(a) having fully read the Agreement in its entirety;
(b) having had full opportunity to study and review the Agreement.
15.7. Advertisement: Mindcura shall have the right to place advertisements and publicity materials of its choice, including that pertaining to parties other than itself for commercial use through electronic means on the Website, without being in violation of any applicable law.
15.8. Assignment: You may not assign or sub-license, without the prior written consent of Mindcura, the rights, duties or obligations under this Agreement, in whole or in part, to any person or entity.
15.9. Conflict: In the event there is any conflict between the terms set out in these T&C, the Privacy Policy, the and any other policies applicable to specific pages of the Website, the following order of prevalence shall apply: (i) the Privacy Policy (ii) the T&C, (iii) the Refund Policy and (iv) any other policies applicable to specific pages of the Website.
15.10. Complaint: At Mindcura, we operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. Please let us know if you have any complaints or comments. Please write to us at through Your online account or call our customer care on or text to support@Mindcura.com
By clicking on the 'i accept' button at the end of this page or by accessing or using this website, you agree to be bound by these terms of use, the privacy policy, and other policies which may be applicable to this website. If you do not agree to be bound by these terms of use, the privacy policy, and other policies which may be applicable to specific portions of this website, please do not access or use the website.

16. TERMS & CONDITIONS FOR REFERRAL & CREDITS

16.1. You may refer 3 of your friends and family at any given point of time
16.2. Pre-registered users with Mindcura cannot be referred
16.3. The system will auto remove referrals from the dashboard incase there in no purchase within 60 days
16.4. On successful purchase by your referral - you may claim a credit through your dashboard post 30 days from the date of referral purchase
16.5. Free referral sessions credits cannot be claimed for refund and cannot be transferred to any other user

Privacy Policy 

Latta Jain is the owner of Mindcura [https://www.mindcura.in]. Mindcura is committed to your privacy.

A. Objective:

This policy (hereinafter “Privacy Policy”) discloses Mindcura practices for their website as well as subscriber based services (“Services”) including the type of information being collected, method of such information collection, use of such information and sharing of such information with third parties. This document comprises Mindcura Privacy Policy and is accessible to providers of such information, on https://www.mindcura.in.


 

B. Definitions:

Sensitive Personal Data or Information’ or “SPDI” of a person means such Personal Information (defined below) which consists of information relating to:-
(a) password;
(b) financial information such as bank account or credit card or debit card or other payment instrument details;
(c) physical, physiological and mental health conditions;
(d) sexual orientation; LGBTQ and Transgender community
(e) medical records and history;
(f) biometric information;
(g) any detail relating to the above provided by an individual of provider of SPDI or Personal Information to Mindcura for providing service;
(h) any of the information received under (a) to (h) above by Mindcura for processing or storing of such information under a lawful contract or otherwise.
The information mentioned in (a) to (h) above, does not include any information that is freely available or accessible in the public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force.
“Personal information” shall mean and include information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with Mindcura, is capable of identifying such person.
Mindcura or any person, who on behalf of Mindcura collects, receives, possesses, stores, deals or handles information in the nature of SPDI or Personal Information, shall be governed by this Privacy Policy.


C. Our Privacy Principles:

Our Privacy Policy is centered around informing you of your rights to the Personal Information which we may collect from you during your visit to our website(s) or during the course of our business with you.

​
 

D. Consent:

By using our website or undertaking our services, you hereby consent to collection of your Personal Information by Mindcura.
In case we need your SPDI in order to provide you services, we will require your consent before we are able to collect and use the SPDI. By clicking on the “I Accept” tick box provided on the website(s), confirms your acceptance of the terms & condition in this Privacy Policy.
By accepting the T&C of the Privacy Policy you are acknowledging that you are 18 (eighteen) years of age or above.
In case you are under the age of 18 (eighteen) years; please do not share any SPDI or Personal Information with us, without having your parent or legal guardian to accept the terms of this Privacy Policy on your behalf.
By providing your information to us, you hereby consent to and acknowledge that collection, storage, use, disclosure or transfer of the SPDI or Personal Information by Mindcura under the terms of this Privacy Policy is for a lawful purpose and is necessary for providing services to you.
Please be informed that, the information collected is purely used for the services rendered by yourself.

​
 

E. What data to we gather and retain within our systems:

We will collect your SPDI or Personal Information which is necessary to conduct the required services opted by you as per the Client – Counsellor Privacy Policy.
We may collect information in any of the following ways:

a. Information provided to us: For example, when you sign up or register on our website, and provide any information about yourself like your name, e-mail address, house or office address and telephone numbers in order to enquire about our products or services at [https://www.mindcura.in].

b. Information we get from your usage of our website or our web based services at [https://www.mindcura.in]: Such information may include passwords, device information, location information and details of the computer system or computer network which you use to visit our websites and undertake any activity therein.

c. Any other information which either individually or in combination with any other information is capable of identifying you.

You may also need to provide Mindcura your SPDI or Personal Information during the course of using some of our services, a few of which have been mentioned below, for instance:

i. Your details on our system for ease of identification and reference;

ii. providing financial information while subscribing to our services;

iii. documents which relate to your health records;

iv. participating in our customer surveys and reviews;

v. communicating with us regarding our services or otherwise through telephonic communications, e-mails or otherwise.

Our primary purpose for collection of information from you is for your ease of access and use of the services available on our website and to keep you informed about other related services and functionalities provided by Mindcura.

Furthermore, we may use your SPDI or Personal Information for the purpose of following up with you from time to time after your visit to our website.(Not required)

We may also collect information from time to time for tracking user behavior and preferences for internal analytics from all users of our services. We may combine your SPDI or Personal Information along with the information collected from other users to provide you with a better experience as a user of our services.

You understand and acknowledge that certain information may be collected each time you visit our website, mobile application or access our services. Such information may be stored in server logs in encrypted form. Such encrypted data might not be sufficient to identify you personally in most cases, but the same shall be capable of providing us with information regarding your visit to our website or the browsing activities of yours.

Such information may include:

i. IP address of your server from which you access our services or website;

ii. The type of browser which is being used; for example: Internet Explorer, Firefox, Opera, Google Chrome etc.

iii. the operating system which you might be using;

iv. the duration of stay on our website along with the date and time of access of our website;

The above-mentioned data may be used by Mindcura to understand the use, number and frequency of users visiting our website. Some of the information may be shared with our developers, strategic business partners of Mindcura and some of our associates for the purpose of enhancing our business and our website. Such information is usually collected by us through the help of pixel tags and cookies, which are industry standard technology used by major websites.

While you use our online services, Mindcura servers (which are hosted by a third party service provider) may collect information directly and automatically about the activities undertaken by you therein; for instance by way of cookies and pixel tags.

(Note:

1. Cookies are small amounts of data that is sent to a user’s browser from a web server and is eventually stored on a user’s computer hard drive. This anonymous information is maintained distinctly and is not linked to the sensitive personal data or information you submit to Mindcura.

2. Pixel tags are typically single pixel, transparent GIF images that are added to a web page. Even though the pixel tag is virtually invisible, it is still served just like any other image you may see online. The web page is served from the site’s domain while the image is served from the ad server’s domain. This allows the ad server to read and record the cookie with the unique ID and the extended information it needs to record).

Whether you intend your web browser to accept cookies is entirely up to your preferences and settings.

(Note:

1. If you do not change your internet browser settings, your browser may already accept cookies by default. However, if you decline cookies, you may not be able to experience all the features of our website and online services offered by us.

2. You may choose to delete the cookies accumulated by your web browser or disable such cookies entirely, but this may make parts of our website inaccessible for you thereby impacting the experience you might want to have on our website. Therefore we would recommend you to keep such cookies turned on).

Mindcura shall not trade or disclose the SPDI or Personal Information provided by you in any manner, except as specified herein or if express consent has been sought from you for disclosure of such information.


 

F. Usage of the information collected:

Mindcura has complied with and implemented reasonable security practices and procedures, and has a comprehensive documented information security programme and information security policy(ies) that contain managerial, technical, operational and physical security control measures to protect your Personal Information and SPDI.

i. Mindcura collects and uses necessary Personal Information or SPDI on lawful basis and for legitimate business reasons for collection of information;

ii. Mindcura shall be transparent with providers of Personal Information or SPDI as to what information is to be collected and how the same shall be processed. Mindcura shall not publish or share your Personal Information without your express consent.

iii. Sessions may be used for training and quality purposes.

iv. Information received for a particular purpose shall not be used for any other activity without the provider having been informed, and where required, only upon receiving provider’s permission.

v. Mindcura shall be compliant with applicable jurisdictional records retention requirements and apply information retention rationale which are reasonable in context;

vi. Mindcura shall ensure that information is securely disposed of after expiry of retention period.


 

G. How such information may be shared:

We shall share your SPDI or Personal Information with people or entities outside of Mindcura only with your consent.

Over and above the terms mentioned hereinabove, we might share SPDI or Personal Information with a third party for the following reasons and under the following circumstances:

For providing your SPDI or Personal Information to our affiliates and or other trusted business associates or technology partners (we employ other companies and individuals to perform certain specific functions on our behalf) which is then processed at their end based on our instructions and in compliance with this Privacy Policy and applicable laws. They have access to as much of your Personal Information that may be needed to perform their functions, but shall not use it for any other purposes or disclose it further.

Please note that we shall share your SPDI or Personal Information only with organizations and individuals who ensure the same level of data protection that has been set out in this Privacy Policy and as may be required by applicable Indian legislations.

You understand, agree and acknowledge that our collection, storage and processing of your SPDI or Personal Information is for a lawful purpose connected with a function or activity of Mindcura and affiliates.

In the rare event that we need to pass on your Personal Information or SPDI to law enforcement authorities, we will keep you informed about the same as soon as reasonably possible.

We will under no circumstances either publish or share your SPDI or Personal Information without obtaining your prior approval.


 

H. Withdrawal of permission to collect sensitive personal data or information:

You may at any time withdraw your consent to collection, storage, use, disclosure and transfer of the sensitive personal data by Mindcura, by addressing a written communication to such effect to the contact address of the Mindcura grievance officer provided below.


 

I. Ensuring that personal information is accurate and up to date:

Mindcura shall:
i. update existing records whenever provider of such information intimates Mindcura of any change;
ii. periodically review and assess the information available on Mindcura client database.
In case you intend to update your SPDI or Personal Information which we have on record with us, (e.g. if you change your address), please provide the updated details at mind.curaa@gmail.com so we update the same with us. You may be requested to provide some verification before the information is updated.

Please note that we shall not be responsible for the authenticity of any Personal Information or SPDI provided to us by you.

(Note:

1. Safeguarding your information to help protect you from possibility of identity theft is top priority for Mindcura. We shall not at any time, request your credit card information, your account ID, login password, or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.

2. Do not: i. Share information which is absolutely confidential to you, (Example: Social Security Number, Bank Account Pin, or other confidential details which may not be required for business purposes unless specifically requested for;

ii. Embed unwarranted links or attachments, obscene data, templates, documents, ideas, thoughts or expressions unless specifically requested for;

iii. Share any disparaging or defaming comments).


 

J. Keeping of personal information for as long as is necessary for the purposes for which such information was collected:

Mindcura - Full name of the venture, we may define early on and then use Mindcura everywhere shall:
i. comply with applicable jurisdictional records retention requirements and apply information retention rationale which are reasonable in context.
ii. ensure that information is securely disposed of at the end of the appropriate retention period.


 

K. Observe rights afforded to individuals including:

i. Right to opt-out of receiving marketing communication from Mindcura;
ii. right to withdraw consent with regard to information or to opt-out with regard to information;
iii. right to have inaccurate information/discrepancies corrected, and information previously provided amended;
iv. right of access to information that has already been provided;
v. right to have grievances addressed expeditiously.

Mindcura shall ensure that all queries relating to privacy are promptly and transparently dealt with in accordance with applicable jurisdictional laws and regulations.


 

L. Mindcura has appropriate measures in place to protect Personal Information or SPDI from unauthorized access and disclosure, theft, damage, loss, alteration, etc.

Mindcura shall:
i. Train staff, and inform third party service providers on privacy obligations;
ii. deploy appropriate security measures to protect SPDI or Personal Information whether onsite or off-site; (The level of security will depend on the nature of the data and the potential harm that could be caused by accidental/ unauthorized loss or disclosure of the information);
iii. comply with applicable jurisdictional confidentiality and security policies and guidelines;
iv. ensure that a secure method of transit is employed whenever SPDI or Personal Information is transferred between different locations. v. ensure that where processes are outsourced, the third party service provider has appropriate security measures in place and is contractually bound to maintain relevant privacy obligations.
vi. review the information collection procedures, storage and processing practices, including physical security measures, to guard such information from unauthorized access.
vii. restrict access of SPDI or Personal Information to the employees of Mindcura, third party service providers who need to know such information and are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.


 

M. Suitable safeguards to be put in place when personal information is transferred from India to other countries and vice versa:

Any Personal Information for which Mindcura is responsible for will be adequately protected in the country of destination in consonance with protection of data available under the Data Protection Rules.

Your information may be transferred to or be maintained on computers, computer systems and computer resources located outside of your state or country where the privacy laws may not be as protective as those where you live. If you are located outside India and choose to provide information to us, please be aware that Mindcura keeps or transfers information to India and processes it here. Your submission of such information represents your agreement to that transfer.

(Note:
Please note that the transmission of information over the Internet is not completely secure. Although Mindcura strives to protect your SPDI or Personal Information, we cannot guarantee the security of your data while it is being transmitted to our site; therefore any transmission is at your own risk. Once we have received your information, we have commercially reasonable procedures and security features in place to reasonably endeavor to prevent unauthorized access).


 

N. Force Majeure:

Notwithstanding anything contained in this Privacy Policy or elsewhere, Mindcura shall not be held responsible for any loss, damage or misuse of your sensitive personal data or information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).

A “Force Majeure Event” shall mean any event that is beyond the reasonable control of Mindcura and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.


 

O. Grievance Officer:

In accordance with the Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer who can be contacted with respect to any complaints or concerns including those pertaining to breach of Mindcura terms of use of services, other polices or questions are provided as under:

Mrs. Latta Jain is the Grievance Officer of Mindcura for the purpose of this Privacy Policy. If you have any questions or grievances, you may mark your correspondence to the email address provided in the name of Mrs Latta Jain - lattaverma.jain@mindcura.in. Any communication relating to the above, which is not addressed to this e-mail address, shall not be treated as a valid and binding communication for the purpose of this Privacy Policy.

This document is an electronic record in terms of the Information Technology Act, of 2000 and rules made there under. This electronic record is generated by a computer system and does not require any physical or digital signatures.

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